Terms & Conditions Questions Players Ask
You have the right to close your account before accepting new terms. Contact our support team to discuss your concern. We sometimes adjust wording based on player feedback, so reach out via live chat or email. If we cannot resolve the disagreement, account closure is always available without penalty.
Yes. Deposits via DANA, OVO, GoPay and QRIS are processed through secure payment gateways. Your funds are held in segregated accounts. Our terms require us to return unused balances within five business days of account closure. Transaction records are kept for seven years.
We can update terms, but we notify you first. Non-material changes are posted in your account settings. Material changes—affecting payments, withdrawals, or account access—give you 30 days' notice. You can choose to close your account instead of accepting new terms.
Our terms require us to investigate any reported technical fault within 24 hours. If the fault affects your real-money round, we review game logs and account history. If we confirm a platform error, we credit your account accordingly. Contact support with the time, game name, and round ID.
Under our terms, you can request a full data export from your account settings or by emailing support. We provide your account details, transaction history, and game logs within seven business days. The export is free and can be used to verify your play history independently.
Our terms allow accounts to remain inactive, but inactivity for two years may trigger account review. We do not close inactive accounts or forfeit balances without notifying you first. Contact support anytime to reactivate or retrieve your account status and remaining balance.
No. Our terms require accounts to remain tied to the original account holder only. Each person must open their own account using valid identification. Account transfers are not permitted. If you need help managing your account, contact support directly.
