Your policy questions answered
When you close your account, we retain your transaction history for seven years for compliance. Any remaining balance is paid out to your registered wallet. Your personal data is anonymized after 30 days unless local law requires longer storage. Reopening requires a new verification.
Deposits via DANA, OVO, GoPay and QRIS are transferred through those payment providers' networks; they carry their own security standards. togel club does not hold your funds in a bank account — balances exist in your wallet on our platform and are subject to our account terms.
Yes. Open a support ticket within 30 days of the transaction date, include your account username and the transaction ID, and describe the issue. Our legal team investigates and responds within 5 business days. Chargebacks to your payment provider may result in account suspension.
Our account access and game availability depend on local law where you are located. We verify your region during signup and restrict or enable features accordingly. If your region's regulations change, we update your account status automatically and notify you by email.
We collect your name, email, phone number, date of birth, address and payment details. This data is used for account verification, fraud prevention and compliance. We never share it with advertisers. You can view or update it anytime in Settings → Profile.
Email
[email protected] with your complaint. If we don't resolve it to your satisfaction, contact our legal department at
[email protected]. We aim to respond to all formal complaints within 14 days.
We notify you by email 30 days before any material changes to terms. You can accept the new terms or close your account without penalty. Continued use of your account after the notification date means you accept the updated terms.
